Refund policy

Consumers are entitled to the statutory right of withdrawal as described in the cancellation policy. No voluntary right of withdrawal is granted to entrepreneurs.

Exchange / Return

Exchanges and returns of products in perfect condition cannot generally be accommodated, in compliance with Swiss food law and the food safety standards that must be guaranteed. Exchanges or returns are only possible for defective products within 30 days of receipt of the goods and following an inspection of the defect by Swiss Health & Nutrition AG, in accordance with Swiss legislation. Shipping costs for the exchange or any return of defective products will be covered.

Continue to the General Terms and Conditions